Shipping Policy

VONIS SOLUTIONS LLC

Last Updated: 04/28/2025

This Shipping Policy explains the shipping, fulfillment, delivery, processing, handling, digital delivery, local pickup, damaged item, lost package, incorrect address, and carrier-related practices of VONIS SOLUTIONS LLC.

For purposes of this Shipping Policy, “VONIS SOLUTIONS LLC,” “VONIS SOLUTIONS,” “Company,” “we,” “us,” or “our” refers to VONIS SOLUTIONS LLC, including its owner, members, managers, employees, independent contractors, subcontractors, agents, representatives, affiliates, vendors, service providers, successors, and assigns.

“You,” “your,” “customer,” “client,” “purchaser,” “recipient,” or “user” refers to any person or entity that accesses our website, purchases products, submits orders, books services, downloads materials, or otherwise interacts with the Company.

By placing an order, purchasing a product, submitting payment, requesting shipment, downloading digital materials, or otherwise using the VONIS SOLUTIONS LLC website or shop, you acknowledge and agree to this Shipping Policy.

If you do not agree with this Shipping Policy, do not place an order or purchase products from our shop.

1. Purpose of This Shipping Policy

This Shipping Policy is intended to explain how VONIS SOLUTIONS LLC handles order processing, fulfillment, shipment, delivery, and shipping-related issues.

This Policy applies to:

Physical products
Printed products
Laminated products
Custom products
Personalized products
Branded materials
Workbooks, planners, cards, guides, packets, and printed resources
Merchandise
Shop purchases
Products shipped directly by VONIS SOLUTIONS LLC
Products shipped by vendors, printers, fulfillment partners, or third-party providers
Digital products and downloads, where applicable
Any other item offered for purchase through our website, shop, invoice, or direct order process

This Policy does not apply to professional services that are not physically shipped. Service delivery, consulting, virtual call center services, customer experience support, staffing support, emergency management consulting, training services, proposal support, resume review services, and other service-based offerings may be governed by separate agreements, invoices, Statements of Work, Terms of Use, Refund & Cancellation Policy, or written service terms.

2. Relationship to Other Policies

This Shipping Policy should be read together with our:

Terms of Use / Terms and Conditions
Privacy Policy
Refund & Cancellation Policy
Service Disclaimer
Product descriptions
Order confirmations
Invoices
Written proposals
Service agreements
Statements of Work
Any other written agreement issued by VONIS SOLUTIONS LLC

If a separate signed written agreement between you and VONIS SOLUTIONS LLC contains shipping, fulfillment, delivery, or product terms that conflict with this Policy, the signed written agreement will control only as to the specific transaction or service covered by that agreement.

3. Shipping Availability

VONIS SOLUTIONS LLC may offer shipping to addresses within the United States, unless otherwise stated at checkout or in writing.

Shipping availability may vary based on:

Product type
Order size
Inventory availability
Customization requirements
Carrier availability
Delivery location
Shipping restrictions
Vendor or fulfillment partner limitations
Weather or emergency conditions
Legal or regulatory restrictions
Business capacity

We reserve the right to refuse, cancel, delay, or modify shipment for any order if shipping is unavailable, impractical, unsafe, unlawful, restricted, or commercially unreasonable.

At this time, unless expressly stated otherwise in writing, international shipping is not guaranteed.

4. Order Processing Time

Order processing begins after payment has been successfully received and verified.

Processing time means the time needed to review the order, confirm payment, prepare materials, produce or package the product, conduct quality checks, and submit the order for shipment. Processing time is separate from carrier transit time.

Unless a product page, checkout page, invoice, or written confirmation states otherwise, standard processing times may vary depending on the product and order type.

Processing time may be affected by:

Product availability
Customization needs
Printing needs
Lamination needs
Proof approval
Customer response time
Order volume
Material availability
Vendor timelines
Payment verification
Fraud review
Business days, weekends, or holidays
Weather or emergencies
Supply chain disruptions
Equipment or printer delays
Third-party platform issues

VONIS SOLUTIONS LLC does not guarantee same-day, next-day, rush, or expedited processing unless expressly agreed in writing.

5. Business Days

For purposes of this Shipping Policy, “business days” generally means Monday through Friday, excluding federal holidays, Company-observed holidays, closures, emergency conditions, and days when normal operations are suspended.

Orders placed on weekends, holidays, after business hours, or during closures may begin processing on the next available business day.

6. Estimated Shipping and Delivery Timelines

Shipping and delivery timelines are estimates only unless expressly guaranteed in writing.

Estimated delivery dates may include both processing time and carrier transit time. However, once an order is transferred to a shipping carrier, delivery timing is generally controlled by the carrier.

VONIS SOLUTIONS LLC is not responsible for delivery delays caused by carriers, weather, holidays, incorrect addresses, missed delivery attempts, natural disasters, emergencies, customs, supply chain disruptions, theft, customer unavailability, or circumstances outside our reasonable control.

For online merchandise orders, if VONIS SOLUTIONS LLC states a shipping timeframe, we must have a reasonable basis for that timeframe; if no timeframe is provided, online sellers are generally expected to ship within 30 days.

7. Delayed Shipments

If we become aware that we cannot ship an order within the timeframe stated at checkout, in the product description, in advertising, or within any legally applicable default timeframe, we may notify you of the delay and provide a revised shipping estimate where required.

When required by law, you may be given the option to accept the revised shipping date or cancel the unshipped portion of your order for a refund. The FTC explains that if an online seller cannot ship within the promised time, the seller must notify the customer of the delay and give the customer the choice to accept the delay or cancel for a refund.

Delay notices may be sent by email, phone, text, customer account notice, order update, or other reasonable communication method using the contact information you provided.

If you do not respond to a delay notice, we may proceed as permitted by applicable law.

8. Shipping Rates and Fees

Shipping rates, handling fees, packaging fees, rush fees, insurance fees, delivery fees, and related charges may vary based on:

Product type
Product weight
Package size
Destination
Shipping method
Carrier rates
Order value
Custom packaging
Expedited processing
Insurance or tracking options
Vendor or fulfillment provider charges

Shipping fees will generally be displayed at checkout, on an invoice, or in a written quote before payment is completed.

Unless otherwise stated in writing or required by law, shipping fees, handling fees, processing fees, rush fees, platform fees, and payment processing fees are non-refundable.

9. Shipping Carriers

VONIS SOLUTIONS LLC may use third-party shipping carriers, postal services, couriers, delivery platforms, print vendors, fulfillment providers, or other logistics providers.

Carriers may include, but are not limited to:

United States Postal Service
UPS
FedEx
DHL
Local delivery providers
Print or fulfillment partners
Other third-party carriers or vendors

VONIS SOLUTIONS LLC does not own or control third-party shipping carriers. We are not responsible for their acts, omissions, delays, route decisions, delivery scans, service interruptions, mishandling, price changes, tracking errors, lost packages, damaged packages, or delivery failures.

Your shipment may also be subject to the carrier’s own terms, service rules, insurance limits, claim procedures, and delivery policies.

10. Tracking Information

When tracking is available, tracking information may be sent to the email address, phone number, customer account, or contact method provided at checkout.

Tracking information may not update immediately after shipment. Carrier tracking updates are controlled by the carrier and may be delayed, inaccurate, incomplete, or unavailable.

VONIS SOLUTIONS LLC is not responsible for carrier tracking errors, delayed scans, missing scans, incorrect tracking updates, or carrier system outages.

11. Customer Responsibility for Shipping Information

You are responsible for providing complete, accurate, and current shipping information at the time of order.

This includes:

Full legal name or recipient name
Correct street address
Apartment, suite, unit, floor, or building number
City
State
ZIP code
Phone number, if needed for delivery
Email address
Delivery instructions, if applicable

VONIS SOLUTIONS LLC is not responsible for delayed, lost, returned, misdelivered, or undeliverable orders caused by incorrect, incomplete, outdated, or improperly formatted shipping information provided by the customer.

12. Incorrect or Incomplete Addresses

If you provide an incorrect or incomplete shipping address, your order may be delayed, returned, lost, or delivered to the wrong location.

VONIS SOLUTIONS LLC is not responsible for:

Incorrect addresses entered by the customer
Missing apartment, suite, or unit numbers
Wrong ZIP codes
Wrong recipient names
Outdated addresses
Autocomplete address errors
Customer relocation after order placement
Failure to update shipping information
Carrier inability to deliver due to address issues

If an order is returned to us due to an incorrect or incomplete address, you may be responsible for additional shipping fees, handling fees, return fees, reshipment fees, and any costs associated with correcting or resending the order.

Refunds are not guaranteed for orders shipped to the address provided by the customer.

13. Address Changes After Order Placement

If you need to change your shipping address after placing an order, you must contact us immediately at:

info@vonissolutions.com

We will make reasonable efforts to update the address if the order has not yet entered fulfillment, production, packaging, or shipment.

Address changes are not guaranteed.

Once an order has been shipped, transferred to a carrier, entered production, or submitted to a fulfillment provider, we may be unable to change the delivery address.

VONIS SOLUTIONS LLC is not responsible for losses, delays, fees, or misdelivery resulting from late address-change requests.

14. Returned Packages

Packages may be returned to VONIS SOLUTIONS LLC or a fulfillment provider for reasons including:

Incorrect address
Incomplete address
Recipient unavailable
Refused delivery
Failed delivery attempts
Unclaimed package
Carrier restriction
Package not picked up
Mail forwarding issue
Delivery location inaccessible
Business closure
Carrier error

If a package is returned, VONIS SOLUTIONS LLC may, at its discretion:

Reship the order at the customer’s expense
Issue store credit, minus non-refundable fees
Cancel the order, minus shipping, handling, production, customization, and administrative costs
Hold the order for a limited time pending customer response
Decline reshipment if the product is custom, damaged, perishable, time-sensitive, or no longer suitable for resale

Original shipping fees, handling fees, production fees, custom product fees, and return shipping fees are non-refundable unless otherwise required by law.

15. Refused Delivery

If you refuse delivery of an order without prior written approval from VONIS SOLUTIONS LLC, the order may be treated as abandoned, returned, or cancelled at your expense.

Refused delivery does not automatically entitle you to a refund.

You may be responsible for:

Original shipping fees
Return shipping fees
Carrier fees
Handling fees
Restocking fees
Production costs
Customization costs
Administrative fees
Any damage or loss occurring during return transit

Custom, personalized, printed, laminated, made-to-order, digital, or final-sale products are not eligible for refund solely because delivery was refused.

16. Lost Packages

A package may be considered lost if the carrier confirms that it cannot locate or deliver the shipment, or if the tracking information indicates an unresolved delivery failure after a reasonable investigation period.

If you believe your package is lost, you must contact us in writing at: info@vonissolutions.com

Your message should include:

Name
Order number
Shipping address
Tracking number, if available
Description of the issue
Any communication from the carrier

VONIS SOLUTIONS LLC may assist with a carrier inquiry or claim when appropriate, but we do not guarantee carrier claim approval, replacement, refund, or recovery of the package.

If the carrier marks a package as delivered, the order may be treated as fulfilled unless evidence shows an error caused by VONIS SOLUTIONS LLC.

17. Packages Marked Delivered

If tracking shows that a package was delivered, VONIS SOLUTIONS LLC may rely on the carrier’s delivery confirmation as proof of delivery.

We are not responsible for packages that are:

Stolen after delivery
Picked up by another person at the address
Misplaced by the recipient
Delivered to a mailroom, front desk, porch, lobby, parcel locker, leasing office, workplace, or other delivery location
Delivered according to carrier instructions
Left unattended by the carrier
Lost after being marked delivered

If a package is marked delivered but you cannot locate it, you should first check with household members, neighbors, building management, mailrooms, parcel lockers, front desks, and the shipping carrier.

VONIS SOLUTIONS LLC may, at its discretion, assist with a carrier inquiry but does not guarantee replacement, refund, or credit for packages marked delivered.

18. Stolen Packages

VONIS SOLUTIONS LLC is not responsible for theft, porch piracy, loss after delivery, unauthorized pickup, or packages stolen from the delivery location after the carrier marks the shipment as delivered.

Customers are responsible for providing a secure delivery address.

For high-risk delivery locations, customers should consider using a secure mailbox, business address, parcel locker, signature service, or other secure delivery option where available.

19. Damaged Packages or Products

If your order arrives damaged, you must notify VONIS SOLUTIONS LLC in writing within 3 calendar days of delivery.

Your notice must include:

Name
Order number
Date of delivery
Description of damage
Clear photos of the damaged product
Clear photos of the packaging
Photos of labels, if available
Any carrier notice or documentation

You must keep the damaged product and packaging until the issue is resolved, as the carrier or VONIS SOLUTIONS LLC may require inspection.

Failure to report damage within the required timeframe or failure to provide requested documentation may result in denial of the claim.

VONIS SOLUTIONS LLC may, at its discretion, provide:

Replacement
Repair
Reprint
Store credit
Partial refund
Full refund
Carrier claim assistance
Other reasonable resolution

The available remedy will depend on the product type, damage cause, carrier responsibility, customer documentation, inventory, and applicable law.

20. Defective or Incorrect Items

If you receive an incorrect or defective item due to an error by VONIS SOLUTIONS LLC, you must contact us within 3 calendar days of delivery.

Your notice should include:

Name
Order number
Description of the issue
Photos of the item received
Photos of the packaging
Copy of the order confirmation, if requested

If we determine that an incorrect or defective item was caused by our error, we may provide a correction, replacement, reprint, store credit, or refund at our discretion.

VONIS SOLUTIONS LLC is not responsible for customer errors, including but not limited to:

Incorrect spelling submitted by customer
Wrong names or titles
Incorrect addresses
Incorrect quantities
Incorrect file uploads
Low-resolution images
Poor-quality logos
Wrong product selection
Incorrect customization instructions
Failure to review proofs
Failure to identify errors before approval

21. Custom, Personalized, Printed, Laminated, and Made-to-Order Products

Custom, personalized, printed, laminated, branded, or made-to-order products may require additional processing time.

These products may include:

Printed cards
Laminated cards
Business cards
Flyers
Workbooks
Planners
Training packets
Branded materials
Custom forms
Custom templates
Personalized documents
Printed guides
Client-specific materials
Any product created based on customer instructions or files

Because these products are prepared specifically for the customer, they may not be cancelled, changed, returned, exchanged, or refunded once production begins unless otherwise required by law or approved by VONIS SOLUTIONS LLC in writing.

Customer approval of a design, proof, mockup, draft, invoice, product description, or written order confirmation authorizes VONIS SOLUTIONS LLC to proceed with production.

Once approved, the customer is responsible for all spelling, grammar, layout, formatting, color, logo, image, quantity, name, title, contact information, address, and design details.

22. Proofs, Approvals, and Production Delays

If a product requires proof approval, production may not begin until approval is received.

Customer delays in reviewing proofs, approving drafts, providing files, submitting corrections, or responding to questions may delay fulfillment and shipping.

VONIS SOLUTIONS LLC is not responsible for missed deadlines, delayed shipment, or additional costs caused by customer delays.

If a customer approves a proof containing errors, VONIS SOLUTIONS LLC is not responsible for the approved errors and is not required to provide a refund, reprint, replacement, or correction at no cost.

23. Product Appearance, Color, and Minor Variations

Product images, mockups, website photos, digital previews, and proofs are for reference purposes only.

Actual products may vary due to:

Screen color differences
Printer settings
Paper or material availability
Lamination finish
Cutting or trimming differences
Supplier changes
Production methods
File quality
Image resolution
Lighting conditions
Batch differences
Manual finishing
Formatting conversions

Minor variations in color, texture, finish, dimensions, alignment, or appearance do not constitute a defect and do not entitle the customer to a refund, return, replacement, or chargeback.

24. Digital Products and Electronic Delivery

Some VONIS SOLUTIONS LLC products may be delivered electronically and are not physically shipped.

Digital products may include:

Templates
PDF files
Editable documents
Forms
Guides
Scripts
Policies
Checklists
Training materials
Workbooks
Digital planners
Downloadable resources
Online access materials

Digital products may be delivered by:

Email
Download link
Website account
Customer portal
Shared file link
Learning platform
Other electronic delivery method

Digital delivery is considered complete when the file, link, access instructions, or electronic material is sent, made available, or otherwise delivered to the contact information provided by the customer.

VONIS SOLUTIONS LLC is not responsible for:

Incorrect email addresses
Spam or junk folder filtering
Customer device issues
Internet issues
Software incompatibility
Failure to download materials
Failure to save files
Expired download links
Unauthorized sharing
Customer loss of downloaded files

Digital products are generally non-refundable once delivered, accessed, downloaded, emailed, or made available.

25. Services Are Not Physically Shipped

Professional services, consulting services, virtual call center services, customer support services, workforce solutions, training services, disaster recovery staffing, emergency management consulting, HR support, resume review, proposal support, and other service-based offerings are not physical products and are not shipped unless a written agreement states otherwise.

Service delivery may occur by:

Email
Phone
Video meeting
Shared document
Client portal
Virtual platform
Live training
Written deliverable
Consultation
Project management tool
Other agreed communication method

Shipping timelines do not apply to service completion timelines.

Refunds, cancellations, revisions, and service disputes are governed by the Refund & Cancellation Policy, Terms of

Use, invoice terms, service agreement, or Statement of Work.

26. Local Pickup

VONIS SOLUTIONS LLC may, at its discretion, offer local pickup for certain products.

Local pickup is not guaranteed and may be limited based on product type, availability, schedule, location, safety, or business capacity.

If local pickup is approved, you must pick up the order within the timeframe provided.

Failure to pick up an order within the required timeframe may result in storage fees, cancellation, forfeiture, or other resolution at the Company’s discretion.

VONIS SOLUTIONS LLC is not responsible for products damaged, lost, abandoned, or delayed due to customer failure to pick up an order on time.

27. Rush Orders and Expedited Shipping

Rush processing or expedited shipping may be available for certain products at an additional cost.

Rush processing means the Company may attempt to process the order faster than standard processing. Expedited shipping means the carrier may attempt to deliver faster than standard shipping.

Rush processing and expedited shipping are not the same.

VONIS SOLUTIONS LLC does not guarantee that rush or expedited orders will arrive by a specific date unless expressly stated in writing.

Rush fees, expedited shipping fees, priority fees, and related charges are generally non-refundable unless otherwise required by law or unless the issue was caused solely by VONIS SOLUTIONS LLC.

Carrier delays on expedited shipments are subject to the carrier’s policies and are not the responsibility of VONIS SOLUTIONS LLC.

28. Preorders, Backorders, and Out-of-Stock Items

Some products may be offered as preorders, backorders, limited-availability items, or special-order items.

Estimated availability dates are estimates only and may change due to vendor delays, production delays, supply shortages, shipping disruptions, or other factors.

If a product becomes unavailable after purchase, VONIS SOLUTIONS LLC may offer:

Revised fulfillment timeline
Substitute product
Store credit
Partial refund
Full refund
Cancellation of the unavailable item

We reserve the right to cancel orders for unavailable products.

29. Multiple Shipments

Orders containing multiple products may be shipped separately.

Separate shipments may occur due to:

Inventory availability
Product type
Customization timelines
Vendor fulfillment
Different shipping origins
Product size or weight
Partial availability
Digital and physical product combinations

You may receive separate tracking numbers, delivery dates, or packages.

Additional shipping charges may apply if disclosed at checkout, on an invoice, or in writing.

30. Split Orders and Partial Fulfillment

If part of an order is available and part is delayed, VONIS SOLUTIONS LLC may ship the available portion first and fulfill the remaining portion later.

If an item cannot be fulfilled, we may issue a refund, credit, substitution, or cancellation for the unavailable item as appropriate and as required by law.

Shipping fees may not be refundable if part of the order has already shipped.

31. Order Cancellations Before Shipment

Order cancellation requests must be submitted in writing as soon as possible to:

vonissolutionsllc@gmail.com

Cancellation is not guaranteed.

Orders may not be cancelled once they have:

Entered production
Been printed
Been laminated
Been customized
Been packaged
Been shipped
Been submitted to a vendor
Been submitted to a fulfillment provider
Been digitally delivered
Been otherwise prepared for fulfillment

If cancellation is approved before fulfillment begins, a refund or credit may be issued, less any non-refundable payment processing fees, platform fees, administrative fees, or other costs already incurred.

32. Shipping Insurance

Shipping insurance may be available for certain orders if selected by the customer or included by VONIS SOLUTIONS LLC.

Insurance availability and coverage depend on the carrier and shipping method.

If insurance is not selected or not available, recovery for loss or damage may be limited.

VONIS SOLUTIONS LLC is not responsible for carrier claim denials, limited insurance coverage, excluded items, delayed claim processing, or carrier refusal to reimburse.

33. High-Value, Time-Sensitive, or Event-Based Orders

Customers are responsible for placing orders early enough to allow for processing, production, shipping, carrier delays, and unexpected issues.

VONIS SOLUTIONS LLC is not responsible for missed events, deadlines, meetings, trainings, conferences, holidays, launches, interviews, submissions, or business uses caused by late ordering, delayed customer approval, carrier delays, incorrect addresses, or circumstances outside our reasonable control.

Unless expressly guaranteed in writing, delivery by a particular date is not guaranteed.

34. Customer Files, Logos, and Uploaded Materials

If you submit files, logos, images, text, templates, or other materials for printed, customized, branded, or made-to-order products, you are responsible for ensuring that all materials are accurate, authorized, high-quality, and suitable for production.

You represent that you have the legal right to use and submit all materials provided.

VONIS SOLUTIONS LLC is not responsible for:

Low-resolution files
Blurry images
Incorrect logos
Unauthorized use of third-party materials
Spelling errors
Incorrect contact information
Design limitations caused by file quality
Formatting problems caused by customer-provided files
Copyright or trademark violations in customer-provided materials

You agree to indemnify VONIS SOLUTIONS LLC for claims arising from customer-provided files, images, logos, names, content, or materials.

35. Inventory, Materials, and Supplier Changes

Product availability, materials, finishes, packaging, paper stock, lamination type, product components, and supplier availability may change without notice.

VONIS SOLUTIONS LLC reserves the right to make reasonable substitutions of materials, packaging, vendors, suppliers, or production methods when necessary, provided the substitution does not materially alter the essential nature of the product.

If a material substitution materially affects the product, we may contact you when practical.

36. Abandoned Orders

An order may be considered abandoned if:

The customer does not respond to required proof approval
The customer does not provide needed information
The customer does not pay required shipping or reshipment fees
The customer does not retrieve a local pickup order
The customer does not respond to delivery issue communications
The customer fails to cooperate for more than 14 calendar days after notice

Abandoned orders may be cancelled, closed, archived, stored, disposed of, or otherwise handled at VONIS SOLUTIONS LLC’s discretion.

Refunds are not guaranteed for abandoned orders.

37. Fraud Review and Order Verification

VONIS SOLUTIONS LLC reserves the right to delay, cancel, or refuse shipment of any order if fraud, unauthorized payment, identity mismatch, suspicious activity, chargeback risk, resale abuse, payment irregularity, or policy violation is suspected.

We may request additional verification before shipping an order.

Failure to provide requested verification may result in cancellation.

VONIS SOLUTIONS LLC is not liable for delays caused by fraud review, payment verification, or security review.

38. No Resale or Unauthorized Distribution

Products, digital materials, templates, printed resources, branded materials, and other items purchased from VONIS SOLUTIONS LLC may not be resold, redistributed, copied, repackaged, or commercially exploited without prior written authorization.

We reserve the right to cancel orders, refuse shipment, terminate access, or pursue legal remedies if unauthorized resale, distribution, or intellectual property misuse is suspected.

39. Force Majeure

VONIS SOLUTIONS LLC is not liable for shipping delays, fulfillment delays, cancellations, product shortages, carrier failures, non-delivery, or inability to perform caused by circumstances beyond our reasonable control.

Such circumstances may include:

Natural disasters
Severe weather
Public emergencies
Pandemics or epidemics
Government actions
Labor shortages
Supply chain disruptions
Printer or equipment failure
Internet or power outages
Cyberattacks
Vendor failures
Carrier service interruptions
Transportation delays
Acts of war or terrorism
Civil unrest
Fire, flood, storm, or other casualty
Payment processor outages
Platform outages
Other events outside our reasonable control

In such cases, we may provide a revised timeline, substitution, credit, cancellation, or other reasonable resolution at our discretion and as required by law.

40. Limitation of Liability

To the fullest extent permitted by law, VONIS SOLUTIONS LLC and its owner, members, managers, employees, independent contractors, subcontractors, agents, representatives, affiliates, vendors, service providers, successors, and assigns shall not be liable for any indirect, incidental, consequential, special, punitive, exemplary, enhanced, or similar damages arising out of or related to:

Shipping delays
Carrier delays
Lost packages
Stolen packages
Packages marked delivered
Incorrect addresses
Returned packages
Refused deliveries
Damaged packages
Delivery failures
Product variations
Missed deadlines
Missed events
Production delays
Vendor delays
Fulfillment delays
Website or checkout errors
Tracking errors
Payment processor delays
Third-party platform failures
Customer-provided errors
Customer failure to review proofs
Customer failure to pick up orders
Business losses
Lost profits
Lost opportunities
Lost contracts
Reputational harm
Emotional distress
Operational disruption

To the fullest extent permitted by law, VONIS SOLUTIONS LLC’s total cumulative liability for any shipping, delivery, fulfillment, product, or order-related claim shall not exceed the amount you paid directly to VONIS SOLUTIONS LLC for the specific product giving rise to the claim, excluding shipping, handling, taxes, platform fees, processing fees, rush fees, and third-party fees, or $100.00, whichever is greater.

For free items, promotional items, free resources, website access, or informational content, VONIS SOLUTIONS LLC shall have no liability to the fullest extent permitted by law.

Some jurisdictions do not allow certain liability limitations. In such cases, liability shall be limited to the maximum extent permitted by applicable law.

41. Indemnification

You agree to defend, indemnify, and hold harmless VONIS SOLUTIONS LLC and its owner, members, managers, employees, independent contractors, subcontractors, agents, representatives, affiliates, vendors, service providers, successors, and assigns from and against any claims, disputes, damages, losses, liabilities, penalties, fines, costs, expenses, chargebacks, and attorneys’ fees arising out of or related to:

Your order
Your shipping information
Incorrect or incomplete addresses
Refused delivery
Failed delivery caused by your actions or omissions
Customer-provided files, images, logos, or content
Unauthorized use of third-party intellectual property
Your misuse of products
Your violation of this Shipping Policy
Your violation of our Terms of Use
Your chargeback or payment dispute
Your failure to review proofs or product details
Your failure to retrieve, accept, or secure a delivered package
Your negligence, fraud, misrepresentation, or misconduct
Your violation of law or third-party rights

42. No Waiver

Any decision by VONIS SOLUTIONS LLC to provide a replacement, refund, store credit, reshipment, exception, courtesy correction, or other accommodation in one instance does not waive our right to enforce this Shipping Policy in the future.

Exceptions are made at our sole discretion and do not create an obligation to provide similar exceptions in other cases.

43. Changes to This Shipping Policy

VONIS SOLUTIONS LLC reserves the right to update, modify, revise, or replace this Shipping Policy at any time.

Changes will be effective when posted on our website unless otherwise stated.

Your continued use of our website, shop, products, or services after updates are posted constitutes acceptance of the revised Shipping Policy.

You are responsible for reviewing this Shipping Policy before placing an order.

44. Contact Information

Questions, order concerns, delivery issues, damaged item notices, address-change requests, or shipping-related inquiries should be directed to:

VONIS SOLUTIONS LLC
Email: info@vonissolutions.com
Website: https://vonissolutions.com
Support Ticket: Can be created using our chat feature.