Refund & Cancellation Policy

VONIS SOLUTIONS LLC

Last Updated: 04/28/2025

This Refund & Cancellation Policy explains the refund, cancellation, return, exchange, credit, rescheduling, and payment dispute practices of VONIS SOLUTIONS LLC.

For purposes of this Policy, “VONIS SOLUTIONS LLC,” “VONIS SOLUTIONS,” “Company,” “we,” “us,” or “our” refers to VONIS SOLUTIONS LLC, including its owner, members, managers, employees, independent contractors, subcontractors, agents, representatives, affiliates, vendors, successors, and assigns.

“You,” “your,” “client,” “customer,” “purchaser,” “user,” “contractor,” “applicant,” or “participant” refers to any person or entity that accesses our website, purchases products, books services, submits payment, schedules appointments, downloads materials, registers for programs, or otherwise engages with the Company.

By purchasing products, requesting services, paying an invoice, submitting a deposit, booking an appointment, downloading digital materials, registering for training, using our website, or otherwise engaging with VONIS SOLUTIONS LLC, you acknowledge and agree to this Refund & Cancellation Policy.

If you do not agree with this Policy, do not purchase products, request services, submit payment, book appointments, or use our paid offerings.

1. Purpose of This Policy

This Policy is intended to clearly explain when refunds, cancellations, credits, returns, exchanges, or rescheduling may or may not be available.

This Policy applies to, without limitation:

Professional services
Consulting services
Business process outsourcing services
Virtual call center services
Customer experience support services
Workforce solutions
Staffing support
Disaster recovery staffing and consulting
Emergency management support services
Human resources, organizational development, and training support
Resume review or career-preparation services
Digital products
Downloadable templates, scripts, forms, guides, and training materials
Printed products
Laminated products
Custom documents or branded materials
Merchandise
Shop purchases
Training programs
Memberships or community-based offerings
Appointments, consultations, and meetings
Any other paid offering provided by VONIS SOLUTIONS LLC

This Policy should be read together with our Terms of Use, Privacy Policy, Shipping Policy, Service Agreements, Statements of Work, invoices, proposals, order confirmations, and any written agreement between you and VONIS SOLUTIONS LLC.

If a signed written agreement between you and VONIS SOLUTIONS LLC contains refund or cancellation terms that conflict with this Policy, the signed written agreement will control only as to the specific services or transaction covered by that agreement.

2. General Refund Position

Unless otherwise required by applicable law or expressly stated in writing by VONIS SOLUTIONS LLC, all sales are final once payment is submitted, services are scheduled, digital materials are delivered, work begins, resources are allocated, products are customized, or an order enters fulfillment.

VONIS SOLUTIONS LLC does not guarantee refunds, cancellations, exchanges, credits, or charge reversals for:

Change of mind
Buyer’s remorse
Failure to read product or service descriptions
Failure to review this Policy before purchase
Failure to use a purchased product or service
Failure to attend a scheduled appointment
Failure to provide required information
Delays caused by the customer or client
Customer-provided errors
Incompatibility with customer systems or software
Personal scheduling conflicts
Dissatisfaction based on subjective preferences
Failure to obtain a desired result
Failure to receive a job offer, contract award, certification, client approval, or business outcome
Refusal to follow instructions or provide cooperation
Completed, partially completed, or delivered services
Digital downloads, templates, guides, scripts, forms, or training materials
Customized, personalized, printed, laminated, branded, or made-to-order products

Refunds, if granted, are issued at the sole discretion of VONIS SOLUTIONS LLC unless otherwise required by law.

3. No Guarantee of Results

VONIS SOLUTIONS LLC may provide professional services, consulting, training, workforce support, customer experience support, operational guidance, disaster recovery staffing, resume review, business documents, templates, digital resources, and related offerings.

You understand and agree that results are not guaranteed.

VONIS SOLUTIONS LLC does not guarantee:

Employment
Contractor placement
Client approval
Government contract award
Proposal acceptance
Certification completion
Business growth
Revenue increase
Sales conversions
Customer satisfaction scores
Call volume outcomes
Staffing availability
Operational performance metrics
Legal compliance outcomes
Funding approval
Disaster recovery approval
Public assistance approval
Any specific personal, business, financial, or professional result

Dissatisfaction with results, lack of desired outcome, or failure to achieve an expected result does not entitle you to a refund.

4. Service Payments, Deposits, Retainers, and Setup Fees

Payments for services may include deposits, retainers, setup fees, consultation fees, administrative fees, project fees, hourly fees, milestone payments, monthly fees, or flat-rate service fees.

Unless otherwise stated in a signed written agreement:

Deposits are non-refundable once paid.
Retainers are non-refundable once paid.
Setup fees are non-refundable once paid.
Administrative fees are non-refundable once paid.
Consultation fees are non-refundable once paid.
Service payments are non-refundable once work has begun.
Project fees are non-refundable once resources have been allocated.
Monthly fees are non-refundable once the billing period begins.
Completed services are non-refundable.
Partially completed services are non-refundable to the extent work has been performed or resources have been reserved.

A deposit, retainer, or setup fee compensates VONIS SOLUTIONS LLC for reserving time, planning, administrative preparation, onboarding, document review, resource allocation, staffing coordination, system setup, and lost opportunity costs.

Payment of a deposit or retainer does not guarantee any specific outcome.

5. Cancellation of Professional Services by Client

If you wish to cancel a professional service, project, consultation, appointment, or engagement, you must provide written notice to VONIS SOLUTIONS LLC at: info@vonissolutions.com

Unless a separate written agreement states otherwise, cancellation requests must be submitted at least 48 hours before the scheduled service, consultation, meeting, training, project start date, or appointment time.

Cancellation does not automatically entitle you to a refund.

Upon cancellation, VONIS SOLUTIONS LLC may retain all amounts necessary to cover:

Work already performed
Administrative time
Planning time
Research time
Document preparation
Scheduling time
Contractor or subcontractor coordination
Vendor fees
Platform fees
Payment processing fees
Lost opportunity costs
Materials prepared or delivered
Time reserved for the client
Any non-refundable deposit, retainer, setup fee, or service fee

If VONIS SOLUTIONS LLC determines, in its sole discretion, that a partial credit or partial refund is appropriate, such credit or refund may be reduced by any completed work, incurred costs, third-party fees, payment processing fees, administrative time, and non-refundable amounts.

6. Cancellation by VONIS SOLUTIONS LLC

VONIS SOLUTIONS LLC reserves the right to cancel, refuse, suspend, delay, or terminate services, appointments, purchases, programs, memberships, orders, or engagements at any time if we determine that:

Payment has not been received or has failed
Payment is disputed or reversed
Fraud or unauthorized payment is suspected
The customer or client provided false, incomplete, misleading, or unlawful information
The customer or client fails to cooperate
The requested service is outside our scope
The customer or client engages in abusive, threatening, harassing, discriminatory, or inappropriate conduct
The requested service creates legal, regulatory, reputational, operational, or safety concerns
Required information, approvals, access, or materials are not provided
Performance becomes impractical, unsafe, unlawful, or impossible
A conflict of interest or business risk is identified
The customer or client violates our Terms, policies, agreements, or applicable law

If VONIS SOLUTIONS LLC cancels before work begins and no resources have been allocated, we may issue a refund or credit at our discretion. If work has begun, materials have been prepared, digital products have been delivered, products have entered production, or resources have been allocated, refunds may be denied or reduced accordingly.

7. Missed Appointments, No-Shows, and Late Arrivals

Appointments, consultations, interviews, service meetings, training sessions, and scheduled calls require preparation and reserved time.

Unless otherwise stated in writing:

No-shows are non-refundable.
Missed appointments are non-refundable.
Same-day cancellations may be non-refundable.
Late arrivals may result in a shortened appointment without refund or extended time.
Failure to attend a scheduled meeting does not entitle you to a refund.
Failure to provide required materials before an appointment does not entitle you to a refund.

If you are more than 10 minutes late to a scheduled appointment, VONIS SOLUTIONS LLC may treat the appointment as a no-show.

We may, at our sole discretion, allow one courtesy reschedule depending on availability, service type, and circumstances. Courtesy rescheduling is not guaranteed.

8. Rescheduling Policy

Rescheduling requests must be submitted in writing at least 24 to 48 hours before the scheduled appointment, depending on the type of service.

VONIS SOLUTIONS LLC may approve, deny, or limit rescheduling requests at its discretion.

Rescheduled appointments must generally be used within 30 calendar days of the original appointment date

unless otherwise approved in writing.

Failure to attend a rescheduled appointment may result in forfeiture of the payment, deposit, credit, or service fee.

9. Consulting, Proposal, Business, and Document Services

Refunds are not available for consulting, proposal support, document drafting, business planning, HR support, operational consulting, emergency management consulting, disaster recovery support, resume review, policy development, training design, or similar services once work has begun.

Work may include, without limitation:

Reviewing client-provided information
Conducting research
Drafting documents
Preparing templates
Editing materials
Creating policies
Preparing proposals
Designing training
Providing feedback
Creating strategy
Attending meetings
Sending emails
Preparing deliverables
Providing recommendations
Performing administrative setup
Reserving project time

Because these services involve time, expertise, intellectual labor, and customized work, fees are non-refundable once the work begins, regardless of whether the client ultimately uses, approves, submits, publishes, implements, or accepts the work product.

10. Resume Review, Career Support, and Contractor Preparation Services

Fees for resume reviews, career preparation, contractor preparation, application support, interview preparation, onboarding support, or related services are non-refundable once the service has begun or the review has been delivered.

VONIS SOLUTIONS LLC does not guarantee:

Job placement
Contractor placement
Interview selection
Client approval
Resume acceptance
Application success
Certification completion
Income
Work availability
Platform approval
Hiring outcome

A customer’s failure to receive a job, contract, interview, platform approval, or desired opportunity does not entitle the customer to a refund.

11. Training, Courses, Programs, and Workshops

Payments for training, courses, workshops, onboarding programs, learning materials, or educational sessions are non-refundable once:

Access has been granted
Materials have been delivered
Login credentials have been issued
A class or session has started
Training content has been viewed or downloaded
Administrative preparation has begun
The participant fails to attend
The participant fails to complete the program

VONIS SOLUTIONS LLC does not guarantee certification, passing scores, employment, contractor approval, client approval, business results, or successful completion.

If VONIS SOLUTIONS LLC cancels a training session or workshop, we may provide a rescheduled date, service credit, substitute session, or refund at our discretion, unless otherwise required by law.

12. Memberships, Subscriptions, and Community Fees

If VONIS SOLUTIONS LLC offers memberships, subscriptions, community access, paid groups, digital access, recurring services, or similar offerings, payments are non-refundable once the billing period begins.

Unless otherwise stated in writing:

Monthly membership fees are non-refundable.
Subscription fees are non-refundable.
Community access fees are non-refundable.
One-time membership fees are non-refundable once access is granted.
Failure to use membership benefits does not entitle you to a refund.
Removal for rule violations does not entitle you to a refund.

You are responsible for cancelling any recurring membership or subscription before the next billing date.

Cancellation stops future billing but does not create a refund for past payments or the current billing period.

13. Digital Products, Downloads, Templates, and Online Materials

All sales of digital products are final.

Digital products may include, without limitation:

Templates
Forms
Guides
Scripts
Policies
Checklists
Training materials
Business tools
Proposal templates
Resume templates
Intake forms
Digital planners
Workbooks
Downloadable documents
PDF files
Editable files
Online resources

Due to the immediate-access nature of digital products, no refunds, returns, exchanges, cancellations, or charge reversals are available once a digital product is purchased, delivered, accessed, downloaded, emailed, or made available.

You are responsible for ensuring that digital products are compatible with your software, device, systems, and intended use before purchase.

VONIS SOLUTIONS LLC is not responsible for:

Failure to download files
Failure to check spam or email filters
Incompatible software
Lack of technical ability
Customer device issues
Customer internet issues
Loss of downloaded files
Unauthorized sharing
Failure to customize templates
Failure to obtain professional review
Failure to achieve a desired business, legal, employment, or financial result

If a digital file is defective, corrupted, or inaccessible due to an issue caused by VONIS SOLUTIONS LLC, we may provide a replacement file or alternate delivery method at our discretion.

14. Printed, Laminated, Custom, Personalized, and Made-to-Order Products

All sales of custom, personalized, printed, laminated, branded, special-order, or made-to-order products are final once production begins.

This may include, without limitation:

Printed cards
Laminated cards
Business materials
Branded documents
Custom forms
Custom templates
Planners
Workbooks
Training packets
Flyers
Printed guides
Personalized products
Company-branded items
Any item created based on customer instructions, files, preferences, or approval

Refunds, returns, or exchanges are not available for customer-approved designs, customer-provided errors, spelling mistakes, formatting issues, color expectations, layout preferences, image quality issues, or other problems caused by information or files submitted by the customer.

You are responsible for reviewing proofs, drafts, mockups, spelling, grammar, layout, quantities, names, addresses, images, logos, colors, and all other product details before approval.

Approval of a proof, draft, invoice, design, or order confirmation constitutes authorization to proceed with production and acceptance of the final product specifications.

15. Physical Product Returns and Exchanges

For eligible non-custom physical products purchased through the VONIS SOLUTIONS LLC shop, returns or exchanges may be considered only if:

You contact us within 7 calendar days of delivery;
The item is unused, unopened, undamaged, and in its original condition;
The item is returned in its original packaging, if applicable;
You provide proof of purchase;
The product is not digital, custom, personalized, printed, laminated, final sale, clearance, downloadable, perishable, or otherwise excluded; and
VONIS SOLUTIONS LLC approves the return in writing before the item is sent back.

Unauthorized returns may be refused, returned to sender, or discarded without refund.

Customers are responsible for return shipping costs unless the return is due to an error caused by VONIS SOLUTIONS LLC.

Original shipping charges, handling fees, payment processing fees, rush fees, service fees, and administrative fees are non-refundable unless otherwise required by law.

Refunds, if approved, will be issued after the returned item is received and inspected.

16. Damaged, Defective, or Incorrect Physical Products

If you receive a damaged, defective, or incorrect physical product, you must notify VONIS SOLUTIONS LLC in writing within 3 calendar days of delivery.

Your notice should include:

Your name
Order number
Description of the issue
Clear photos of the product
Photos of packaging, if damaged
Any other information reasonably requested

VONIS SOLUTIONS LLC may, at its discretion, provide:

A replacement
A corrected item
Store credit
Partial refund
Full refund
Other reasonable resolution

Failure to notify us within the required timeframe may result in denial of the claim.

VONIS SOLUTIONS LLC is not responsible for damage caused by misuse, improper handling, unauthorized alteration, normal wear and tear, customer storage conditions, customer error, or shipping carrier issues outside our reasonable control.

17. Shipping Delays, Lost Packages, and Delivery Issues

Shipping and delivery timelines are estimates only unless expressly guaranteed in writing.

For online merchandise orders, sellers must generally ship within the time stated in their advertising or, if no time is stated, within 30 days; if shipment is delayed, the customer must be offered the option to consent to the delay or cancel for a refund.

VONIS SOLUTIONS LLC is not liable for delays, failed delivery, lost packages, misdelivery, or damage caused by:

Shipping carriers
Incorrect addresses provided by the customer
Weather events
Natural disasters
Supply chain delays
Holidays
Customs or import delays
Theft after delivery
Customer failure to retrieve a package
Carrier service interruptions
Events beyond our reasonable control

If a package is marked delivered by the carrier, VONIS SOLUTIONS LLC may treat the order as fulfilled unless evidence shows an error caused by the Company.

Customers are responsible for providing complete and accurate shipping information. Orders returned due to incorrect or incomplete addresses may require additional shipping fees to resend.

18. Order Processing and Fulfillment

Order processing begins after payment is successfully received.

Processing times may vary based on:

Product type
Customization requirements
Order volume
Inventory availability
Printing or production needs
Shipping carrier schedules
Business hours
Holidays
Supply availability
Customer response time

VONIS SOLUTIONS LLC reserves the right to cancel or delay orders affected by inventory shortages, supplier issues, payment issues, suspected fraud, pricing errors, production limitations, or circumstances beyond our reasonable control.

If an order cannot be fulfilled, we may provide a refund, substitution, store credit, revised timeline, or cancellation as appropriate and as required by law.

19. Product Descriptions, Images, and Variations

We make reasonable efforts to describe and display products accurately. However, we do not guarantee that website descriptions, images, colors, dimensions, materials, finishes, formatting, or product details will be perfectly accurate, complete, current, or error-free.

Minor variations may occur due to:

Screen display settings
Printing differences
Lamination differences
Material availability
Supplier changes
Production methods
Design formatting
File quality
Image resolution
Hand-finishing or small-batch production

Minor variations, subjective preferences, or differences between online images and physical products do not entitle the customer to a refund.

20. Website Access, Free Resources, and Informational Content

VONIS SOLUTIONS LLC may provide website content, blog posts, downloadable resources, free materials, public information, social media posts, videos, newsletters, or other informational content.

Free resources and website content are provided “as is” and “as available” without warranties or guarantees.

VONIS SOLUTIONS LLC does not provide refunds, compensation, damages, credits, or other remedies for:

Website downtime
Website errors
Broken links
Outdated information
Typographical errors
Access issues
Technical problems
Unavailability of free content
Reliance on informational materials
Third-party website issues

Use of website content is at your own risk.

21. Third-Party Platforms, Vendors, and Payment Processors

VONIS SOLUTIONS LLC may use third-party platforms for payment processing, scheduling, website hosting, e-commerce checkout, shipping, email communications, training access, document delivery, customer management, analytics, or other business operations.

We are not responsible for refunds, delays, failed transactions, processing errors, account holds, payment disputes, data incidents, technical issues, or service interruptions caused by third-party platforms, vendors, processors, or providers.

Third-party fees, including payment processor fees, platform fees, shipping fees, transaction fees, rush fees, and vendor fees, may be non-refundable.

Your use of third-party services may be subject to their separate terms, privacy policies, refund rules, and dispute processes.

22. Chargebacks, Payment Disputes, and Reversals

You agree to contact VONIS SOLUTIONS LLC directly before initiating any chargeback, payment dispute, reversal, or payment claim.

Improper chargebacks are harmful to small businesses and may result in additional action.

If you initiate a chargeback or payment dispute for a valid purchase, completed service, delivered digital product, fulfilled order, custom product, non-refundable deposit, or service already performed, VONIS SOLUTIONS LLC reserves the right to dispute the chargeback and provide documentation to the payment processor, bank, card issuer, or applicable authority.

Documentation may include:

Order confirmations
Payment records
Delivery confirmations
Download logs
Email communications
Service records
Appointment records
Signed agreements
Proof approvals
Policy acknowledgments
Website terms
Work product
Client communications

You may be responsible for chargeback fees, collection costs, administrative fees, legal fees, and any damages resulting from improper, false, fraudulent, or bad-faith payment disputes.

23. Refund Method and Timing

If a refund is approved, it will generally be issued to the original payment method used for the purchase unless otherwise determined by VONIS SOLUTIONS LLC.

Refund processing times may vary depending on:

Payment processor timelines
Bank processing times
Card issuer rules
Third-party platform procedures
Fraud review
Return inspection
Administrative processing

VONIS SOLUTIONS LLC is not responsible for delays caused by banks, card issuers, payment processors, or third-party platforms.

Approved refunds may be reduced by:

Completed work
Administrative fees
Processing fees
Platform fees
Shipping fees
Return shipping costs
Rush fees
Customization fees
Materials costs
Vendor costs
Non-refundable deposits
Retainers
Chargeback fees
Amounts owed to VONIS SOLUTIONS LLC

24. Store Credit

VONIS SOLUTIONS LLC may, at its discretion, offer store credit instead of a refund.

Store credit:

Has no cash value
Is not transferable unless approved in writing
May be limited to specific products or services
May expire if stated at issuance
May not be used for prior purchases
May not be redeemed for cash
May be voided if obtained through fraud, abuse, or policy violation

Offering store credit once does not obligate VONIS SOLUTIONS LLC to offer store credit in the future.

25. Promotional Offers, Discounts, and Sales

Promotional offers, discounts, coupons, limited-time sales, bundles, and special pricing are subject to the terms stated at the time of offer.

Unless otherwise stated:

Discounts cannot be applied retroactively.
Promotional purchases may be final sale.
Sale items may be non-refundable.
Coupons have no cash value.
Promotions may be modified or discontinued at any time.
Price adjustments are not guaranteed.
Refunds, if approved, will not exceed the amount actually paid.

VONIS SOLUTIONS LLC reserves the right to cancel discounts, refuse promotional abuse, and correct pricing errors.

26. Bundles and Package Purchases

If you purchase a bundle, package, multi-service offer, or discounted combination of products and services, refund eligibility is determined by the entire package and the portion already delivered, accessed, prepared, or performed.

If any part of a bundle has been accessed, downloaded, delivered, customized, scheduled, or started, the bundle may become non-refundable.

Partial refunds, if approved, may be calculated based on the standard full price of the delivered components rather than the discounted bundle price.

27. Client Delays and Failure to Provide Information

Many services require timely cooperation from the client or customer.

You are responsible for providing accurate, complete, and timely information, approvals, documents, access credentials, content, feedback, and instructions.

VONIS SOLUTIONS LLC is not responsible for delays, missed deadlines, incomplete work, additional fees, or failure to complete services caused by:

Client delay
Failure to respond
Failure to provide materials
Failure to approve drafts
Incomplete information
Incorrect information
Changing instructions
Internal client issues
Third-party delays
Lack of system access
Failure to attend meetings

Client delay does not entitle the client to a refund.

If a project is inactive due to client delay for more than 14 calendar days, VONIS SOLUTIONS LLC may pause, close, reschedule, or terminate the project without refund.

Reactivation may require additional fees.

28. Scope Changes and Additional Fees

Refunds will not be issued because a customer or client later determines that additional work, revisions, services, customization, support, or changes are needed.

Any work outside the original scope may require additional fees.

Scope changes may include:

Additional revisions
Additional meetings
Additional documents
New service requests
Rush work
Reformatting
Rewriting
Reprinting
Additional research
New strategy requests
Added deliverables
Additional client requirements
Changes after approval

VONIS SOLUTIONS LLC reserves the right to decline out-of-scope requests or require a new quote, invoice, deposit, or agreement.

29. Revisions and Client Approval

If a service includes revisions, the number and type of revisions must be stated in writing.

Unless otherwise stated:

Revisions must be requested within 7 calendar days of delivery.
Revisions must remain within the original scope.
Revisions do not include a full redesign, rewrite, reprint, new strategy, or new deliverable.
Failure to request revisions within the stated timeframe may be treated as acceptance of the work.
Client approval of a draft, proof, document, design, or deliverable waives claims based on approved content.

Refunds are not available because a client changes their mind after approving work.

30. Force Majeure and Events Beyond Our Control

VONIS SOLUTIONS LLC is not liable for refunds, delays, cancellations, nonperformance, partial performance, or inability to fulfill obligations caused by circumstances beyond our reasonable control.

Such circumstances may include:

Natural disasters
Severe weather
Public emergencies
Pandemics or epidemics
Government actions
Internet outages
Power outages
Cyberattacks
Platform failures
Vendor failures
Supply chain disruptions
Shipping carrier delays
Labor shortages
Illness
Acts of war or terrorism
Civil unrest
System failures
Payment processor outages
Events affecting business operations

In such cases, VONIS SOLUTIONS LLC may offer a revised timeline, substitute performance, credit, rescheduling, cancellation, or other reasonable resolution at its discretion.

31. Abuse, Harassment, Fraud, or Policy Violations

Refunds will not be provided to customers, clients, participants, applicants, or users who are removed, denied service, suspended, or terminated due to:

Harassment
Threats
Abusive conduct
Discrimination
Fraud
Chargeback abuse
Misrepresentation
Policy violations
Unauthorized sharing of materials
Intellectual property misuse
Unlawful conduct
Breach of agreement
Security violations
Damage to VONIS SOLUTIONS LLC’s reputation, systems, business, contractors, clients, or community

VONIS SOLUTIONS LLC reserves the right to refuse future service to any person or entity that violates this Policy or other Company terms.

32. Intellectual Property and Unauthorized Use

Refunds will not be issued where a customer, client, or user misuses VONIS SOLUTIONS LLC materials, including but not limited to:

Reselling digital products
Sharing paid downloads
Copying templates for distribution
Uploading materials to public platforms
Using Company documents in competing products
Removing copyright or branding notices
Reproducing training materials
Sharing membership content without permission
Using Company intellectual property without authorization

Unauthorized use may result in account termination, denial of refunds, removal of access, and legal action.

33. Taxes, Fees, and Third-Party Costs

Customers are responsible for applicable taxes, shipping fees, platform fees, processing fees, duties, customs fees, bank fees, and other transaction-related charges.

Unless otherwise required by law, the following are non-refundable:

Payment processing fees
Platform fees
Administrative fees
Shipping fees
Handling fees
Rush fees
Customization fees
Setup fees
Vendor fees
Return shipping fees
Chargeback fees
Taxes already remitted, unless recoverable

34. How to Request a Refund, Cancellation, Return, or Credit

To request a refund, cancellation, return, exchange, or credit, you must contact VONIS SOLUTIONS LLC in writing at:

info@vonissolutions.com

Your request must include:

Full name
Email address used for purchase
Phone number, if applicable
Order number or invoice number
Date of purchase
Product or service purchased
Reason for request
Supporting documentation, photos, or evidence, if applicable
Requested resolution

Submitting a request does not guarantee approval.

VONIS SOLUTIONS LLC may request additional information before reviewing the request.

Failure to provide requested information may result in denial of the request.

35. Review and Decision

VONIS SOLUTIONS LLC reserves the right to approve, deny, partially approve, or condition any refund, cancellation, return, exchange, or credit request at its sole discretion, unless otherwise required by law.

Factors we may consider include:

Type of product or service
Whether work has begun
Whether digital access was granted
Whether materials were downloaded
Whether a product was customized
Whether production began
Whether the item was shipped or delivered
Whether the request was timely
Whether the customer complied with this Policy
Whether the issue was caused by VONIS SOLUTIONS LLC
Whether the issue was caused by customer error
Whether third-party fees were incurred
Whether a signed agreement applies
Whether applicable law requires a specific remedy

All decisions are final unless otherwise required by law.

36. Limitation of Liability

To the fullest extent permitted by law, VONIS SOLUTIONS LLC and its owner, members, managers, employees, independent contractors, subcontractors, agents, representatives, affiliates, vendors, successors, and assigns shall not be liable for any indirect, incidental, consequential, special, punitive, exemplary, enhanced, or similar damages arising out of or related to:

Refund denials
Cancellation decisions
Delayed services
Delayed shipments
Missed appointments
Product dissatisfaction
Service dissatisfaction
Digital product access issues
Third-party platform failures
Payment processor delays
Shipping carrier delays
Client-provided errors
Failure to achieve desired results
Website access issues
Shop checkout issues
Product variations
Service interruptions
Unauthorized chargebacks
Business losses
Lost profits
Lost opportunities
Lost contracts
Lost data
Reputational harm
Emotional distress
Operational disruption

To the fullest extent permitted by law, VONIS SOLUTIONS LLC’s total cumulative liability for any refund, cancellation, product, service, or transaction-related claim shall not exceed the amount you paid directly to VONIS SOLUTIONS LLC for the specific product or service giving rise to the claim during the three months immediately preceding the claim, or $100.00, whichever is greater.

For free resources, free consultations, unpaid services, website access, or informational content, VONIS SOLUTIONS LLC shall have no liability to the fullest extent permitted by law.

37. Indemnification

You agree to defend, indemnify, and hold harmless VONIS SOLUTIONS LLC and its owner, members, managers, employees, independent contractors, subcontractors, agents, representatives, affiliates, vendors, successors, and assigns from and against any claims, disputes, damages, losses, liabilities, penalties, fines, costs, expenses, chargebacks, and attorneys’ fees arising out of or related to:

Your purchase
Your cancellation request
Your refund request
Your chargeback or payment dispute
Your misuse of products or services
Your failure to follow this Policy
Your violation of our Terms
Your unauthorized use or sharing of digital materials
Your client-provided errors
Your failure to provide accurate information
Your failure to review proofs or order details
Your violation of law or third-party rights
Your business operations
Your customers, employees, contractors, applicants, or vendors
Your negligence, fraud, misrepresentation, or misconduct

38. No Waiver

Any decision by VONIS SOLUTIONS LLC to provide a refund, partial refund, exchange, credit, replacement, courtesy reschedule, or exception in one instance does not waive our right to enforce this Policy in the future.

Exceptions are made at our sole discretion and do not create an ongoing obligation.

39. Changes to This Policy

VONIS SOLUTIONS LLC reserves the right to update, revise, modify, or replace this Refund & Cancellation Policy at any time.

Changes will be effective when posted on our website unless otherwise stated.

Your continued use of our website, shop, services, products, or paid offerings after updates are posted constitutes acceptance of the revised Policy.

You are responsible for reviewing this Policy before making a purchase, booking a service, submitting payment, or using paid offerings.

40. Contact Information

Questions, refund requests, cancellation requests, return requests, or payment dispute inquiries should be directed to:

VONIS SOLUTIONS LLC
Email: info@vonissolutions.com
Website: https://vonissolutions.com
Support Ticket: Can be created using our chat feature.