CUSTOMER SERVICE REPRESENTATIVE

Voni's Solutions is a virtual call center that focuses on developing innovative customer service solutions. We pride ourselves on offering our agents the work-life balance they deserve while providing top-notch customer service to our clients. At Voni's Solutions, we value creativity, technology, and teamwork and we provide our agents with the tools and support they need to excel. Join our team and become part of an innovative community that's redefining the future of customer service!

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Role Description

This is a full-time remote role for a Customer Service Representative. The Customer Service Representative will be responsible for providing exceptional customer service and support to our clients and their customers through various channels like phone, email, chat and others. The Customer Service Representative will need to accurately and efficiently process orders, returns, and inquiries while maintaining a positive and professional attitude. You'll be a crucial part of our team as the primary point of contact with our clients' customers.

Qualifications

• Strong communication, problem-solving, and customer service skills

• Experience working as a Customer Service Representative or similar role

• Understanding of customer satisfaction, experience and support practices

• Ability to maintain positive and professional communication with customers

• A friendly, outgoing attitude and ability to work effectively in a remote team environment

• Ability to multitask, prioritize, and manage time effectively

• Experience with virtual call center systems, customer service software, and CRM systems

• A high school diploma, GED, or relevant experience. An associate or bachelor's degree in a related field is a plus

We offer competitive pay, a supportive work environment, and opportunities for career growth. If you are a motivated individual with excellent communication skills, we would love to hear from you!

Please note that this is a fully remote position. The Customer Service Representative will be required to pass an assessment with help.

Hiring in the United States except California, Colorado, Connecticut, District of Columbia, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Oregon, Vermont, Washington, Wisconsin and U.S. Territories. If you have questions don’t hesitate to reach out.

PC Requirements: Dual-core 2.8 GHz or better or Intel i class or AMD Phenom X2 class or better Atom, Celeron, Pentium and Opteron processors are not permitted. 20 GB or more of available space, 60 GB or more of total space, 4 GB of RAM minimum, 8 GB of RAM or better is preferable. Windows 10, Windows 8(8.1 not supported by some clients), Hard-wired connection (no wireless), Minimum 10 mbps download, 3 mbps upload 120 milliseconds (ms), 1280 x 1024 (SXGA) screen resolution, 1920 x 1080 (Full HD or 1080p), Dual monitors may be required on some client programs.

MAC Requirements: Intel Core i5 2.7 GHz processor or better. 20 GB or more of available space, 60 GB or more of total space, 4 GB of RAM minimum, 8 GB of RAM or better is preferable. MAC OS X 10.10 Yosemite or higher. Hard-wired connection (no wireless), Minimum 10 mbps download, 3 mbps upload, 1280 x 1024 (SXGA) screen resolution, 1920 x 1080 (Full HD or 1080p). Dual monitors may be required on some client programs.

A USB headset with microphone is required for training and servicing some client programs.

To apply, please submit your resume highlighting your relevant experience and skills below. We will contact qualified candidates for further consideration.

Salary: $10.00 - $13.00 per hour

Expected hours: No less than 20 to 40 per week

Benefits:

• 401(k)

• Dental insurance

• Flexible schedule

• Health insurance

• On-the-job training

• Work from home

Experience level: No experience needed

Shift: Day shift, Night shift, Morning shift, Evening shift and Overnight shift

Weekly day range: Monday to Friday and weekends as needed