VONIS SOLUTIONS is building a management candidate pool for potential Federal Government disaster-response contracts. Roles may include: Program Manager Team Lead / Supervisor QA Manager Workforce / Scheduling Lead Classification (1099 or W-2) will be determined upon award. Requirements: U.S. Citizen Prior contact center leadership experience Strong knowledge of QA, scheduling, and compliance Ability to support surge operations with limited notice 📌 Candidate Pool Only | Federal Contract Contingent

VONIS SOLUTIONS is building a candidate pool of Remote Contact Center Agents (Bilingual) to support potential Federal Government disaster-response contracts. This is NOT a guarantee of work. Positions are contingent upon contract award and disaster activation. Key Requirements: U.S. Citizen (required — no permanent residents) 18+ years of age Ability to pass the Federal Government suitability screening Strong customer service and communication skills Experience with data entry in Windows-based systems Secure, private work-from-home environment High-speed internet (25 Mbps down / 3 Mbps up) Fluent in English and Spanish (read, write, speak) Ability to conduct full Federal Government interviews in both languages When Activated, You Will: Assist disaster survivors with Federal Government registrations and inquiries Follow scripted interviews and enter data while on the call Provide referrals and support resources Maintain strict confidentiality of sensitive information ⚠️ The Federal Government requires 25% bilingual staffing during activations. 📌 1099 Independent Contractor | Remote | Candidate Pool Only

VONIS SOLUTIONS is building a candidate pool of Remote Contact Center Agents to support potential Federal Government disaster-response contracts. This is NOT a guarantee of work. Positions are contingent upon contract award and disaster activation. Key Requirements: U.S. Citizen (required — no permanent residents) 18+ years of age Ability to pass the Federal Government suitability screening Strong customer service and communication skills Experience with data entry in Windows-based systems Secure, private work-from-home environment High-speed internet (25 Mbps down / 3 Mbps up) When Activated, You Will: Assist disaster survivors with registrations and inquiries Follow scripted interviews and enter data while on the call Provide referrals and support resources Maintain strict confidentiality of sensitive information 📌 1099 Independent Contractor | Remote | Candidate Pool Only

This is a full-time remote role for a Customer Service Representative. The Customer Service Representative will be responsible for providing exceptional customer service and support to our clients and their customers through various channels like phone, email, chat and others. The Customer Service Representative will need to accurately and efficiently process orders, returns, and inquiries while maintaining a positive and professional attitude. You'll be a crucial part of our team as the primary point of contact with our clients' customers.

Qualifications

• Strong communication, problem-solving, and customer service skills
• Experience working as a Customer Service Representative or similar role
• Understanding of customer satisfaction, experience and support practices
• Ability to maintain positive and professional communication with customers
• A friendly, outgoing attitude and ability to work effectively in a remote team environment
• Ability to multitask, prioritize, and manage time effectively
• Experience with virtual call center systems, customer service software, and CRM systems
• A high school diploma, GED, or relevant experience. An associate or bachelor's degree in a related field is a plus

We offer competitive pay, a supportive work environment, and opportunities for career growth. If you are a motivated individual with excellent communication skills, we would love to hear from you! Please note that this is a fully remote position. The Customer Service Representative will be required to pass an assessment with help.

Hiring in the United States except California, Colorado, Connecticut, District of Columbia, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Oregon, Vermont, Washington, Wisconsin and U.S. Territories. If you have questions don’t hesitate to reach out.