Welcome to your Arise Training

Welcome to your Arise Training! This is your gateway to a rewarding remote customer support career with Arise. This structured program is designed to guide new and aspiring virtual agents step by step through everything needed to confidently work within the Arise platform and represent leading brands with excellence. You’ll learn how the Arise system works, what’s expected of you as an independent contractor, and how to set up your home office for professional, secure, and compliant service. Through clear, easy-to-follow modules, you’ll explore core customer service skills, call-handling techniques, communication best practices, and time-management strategies tailored to a virtual call center environment. You’ll also gain insight into the standards, values, and performance expectations so you can hit the ground running, meet quality metrics, and grow with your team. By the end of this training, you’ll be prepared to navigate Arise tools, deliver outstanding customer experiences, and build a flexible, sustainable remote career with confidence. Disclaimer: This training program is an independent educational resource created by VONIS SOLUTIONS. It is not approved, certified, endorsed, sponsored, or affiliated with Arise Virtual Solutions Inc. (“Arise”) in any way. VONIS SOLUTIONS does not represent Arise and is not authorized to provide official Arise certification or training. This course is designed to provide general guidance and preparation for individuals seeking independent contractor opportunities through VONIS SOLUTIONS or other approved companies that utilize the Arise platform. All references to the Arise platform are for informational purposes only. Enrollment in this course does not guarantee acceptance onto the Arise platform, certification, client contract approval, income, continued eligibility, or any specific outcome. Platform requirements, client programs, and policies are determined solely by Arise and are subject to change at any time.