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VONIS SOLUTIONS

Operational Support. Customer Experience. Workforce Solutions.

Built to Scale With You. Ready When It Matters Most.

 

VONIS Solutions is a full-service Business Process Outsourcing (BPO) and professional services firm delivering customer experience management, operational support, workforce solutions, organizational development, and disaster recovery staffing for commercial, enterprise, and public-sector clients.

 

We help organizations maintain continuity, protect service levels, and scale with confidence—whether supporting daily operations or responding to critical events.​​

Who We Serve

We partner with organizations that require reliability, compliance, and adaptability:

  • Mid-size and Enterprise Businesses

  • Regulated Industries

  • Public Sector & Government Agencies

  • Utilities, Transportation, Healthcare, Housing Authorities

  • Emergency Management & Disaster Recovery Operations

Our services are designed to integrate seamlessly into existing operations—without disruption.

Home: Welcome

What We Do

Customer Experience & Contact Center Services

We provide end-to-end virtual customer support that protects your brand and improves outcomes.

  • Inbound & outbound customer service

  • Sales support & customer retention

  • Appointment scheduling & case intake

  • Technical and program-based support

  • Overflow, surge, and after-hours coverage

✔ Performance-driven✔ SLA-aligned✔ Secure and compliant 

 

Operational & Administrative Support

We strengthen back-office and program operations so your teams can focus on mission-critical work.

  • Data entry & records management

  • Application processing & eligibility support

  • Case management assistance

  • Program administration & reporting

  • Quality assurance & process optimization

✔ Scalable✔ Cost-efficient✔ Process-focused 

 

Scalable Workforce Solutions

When staffing needs fluctuate, we deliver trained professionals—fast.

  • Short-term and long-term staffing support

  • Seasonal and surge staffing

  • Remote workforce deployment

  • Workforce planning & transition support

✔ Rapid deployment✔ Flexible models✔ Fully managed 

 

Human Resources, Organizational Development & Training

We support organizations through growth, transition, and change.

  • Workforce onboarding & training support

  • HR operational assistance

  • Organizational development consulting

  • Leadership & team training programs

  • On-call training facilitation

✔ Structured✔ Compliant✔ Change-ready 

 

Disaster Recovery & Continuity Staffing

When disruption occurs, continuity is critical.

  • Disaster recovery staffing support

  • Emergency call center operations

  • Crisis response workforce deployment

  • FEMA, housing, utilities & public assistance support

  • Continuity of operations (COOP) staffing

✔ Emergency-ready✔ Government-aligned✔ Proven response leadership 

 

Why Organizations Choose VONIS Solutions

Our Approach

 

We don’t just provide staff—we provide structured support models.

  1. Assess – Understand your operational, regulatory, and workforce needs

  2. Design – Build a tailored service and staffing framework

  3. Deploy – Rapid onboarding and integration

  4. Manage – Ongoing oversight, reporting, and optimization

  5. Scale – Expand or contract as needs change

Built for the Long Term

Founded in 2023, VONIS Solutions was built on the belief that strong operations require both structure and humanity—for organizations, customers, and the workforce that supports them.

Today, we serve as a trusted partner for organizations that need dependable support, rapid scalability, and continuity—without compromise.

Whether you’re preparing for growth, managing operational demand, or responding to an urgent need, VONIS Solutions is ready.

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Let’s talk about your goals—and how we can support them.

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